Refund policy

Neev Mattress we respects your privacy and is committed to protecting the personal information of users (“you”, “your”) who access or use our website "https://neevmattress.in/".

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Website.

1. Information We Collect

a) Personal Information

When you interact with our Website, we may collect:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via third-party gateways; we do not store card details)

b) Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and referring URLs

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process orders, deliveries, cancellations, and refunds

  • Communicate order updates and customer support responses

  • Improve our products, services, and website experience

  • Send promotional communications (you may opt out anytime)

  • Prevent fraud and ensure platform security

3. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Enable cart and checkout functionality

  • Analyze website traffic and performance

You may disable cookies via your browser settings, but some features may not function properly.

4. Sharing of Information

We may share your information with:

  • Logistics & delivery partners

  • Payment gateway providers

  • Technology & analytics partners

  • Legal or regulatory authorities, if required by law

We do not sell or rent your personal data to third parties.

5. Data Security

We use industry-standard security measures to protect your information. However, no online platform is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our Website may contain links to third-party websites. Neev Mattress is not responsible for the privacy practices or content of such websites.

7. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For privacy-related queries, contact:

Email: reachus@neevmattress.in
Address: 1st Floor, SBR Arcade, 20/1, Rahmath Nagar, RT Nagar, Bengaluru, Karnataka 560032